Buyer Protection Plan
Buyer protection plan
Returns and Exchanges
Returns made within 30 days of the original purchase will be credited back to the form of payment originally used for the purchase; returns made outside of this 30 day window will be issued a credit and a restocking fee of 20% of their retail value. All returned items must be in new, unused condition.
Additional Notes for Returns and Exchanges:
Before you hit the water, pavement or use your new product(s), take a moment to be sure you have the right fit. Test new apparel in a clean, indoor area with the under and over layers you intend to generally wear. Go through the full range of motions, postures and functions you intend to subject each item to. Hardware and accessories should be laid out prior to installation to create a mock up of the application. Do not install or use items until you are satisfied they are correct and appropriate for their intended use.
Returned or exchanged items must be new, unused and in original condition and packaging with the manufacturer’s tags still attached. Cut and made-to-order items are not returnable.
We want you to be completely satisfied with any purchase that you make with Nautos usa; if you’re not, we’re here to make things right.
All returns should be sent to Nautos usa:
5636 SW 164th TER
Ft Lauderdale, FL 33331