V.ELO Ropes - Direct From distributor - All new lines - Dyneema licensed - 15 % Discount .

Buyer Protection Plan

Buyer protection plan

Returns and Exchanges

Return Policy

- You will need to contact our office within 10 days of receiving the product and report any issues with your items.
- Returns must be received back to Nautos Usa within 30 days of receipt of product.
- Returned items must be in new and resalable condition, not missing parts.
- Shipping costs must be paid by the customer unless return is due to a Nautos Usa or manufacturer error.
- All returns are subject to a 10% restocking fee plus any shipping costs.
- There is no return policy for special order items.

 Returns made outside of this 30 day window with Nautos Usa acceptance will be issued a credit and a restocking fee of 20% of their retail value. All returned items must be in new, unused condition and original packaging.

Ropes / Lines cut in desire length are non returnables .


Additional Notes for Returns and Exchanges:

 Before you hit the water, pavement or use your new product(s), take a moment to be sure you have the right fit. Test new apparel in a clean, indoor area with the under and over layers you intend to generally wear. Go through the full range of motions, postures and functions you intend to subject each item to. Hardware and accessories should be laid out prior to installation to create a mock up of the application. Do not install or use items until you are satisfied they are correct and appropriate for their intended use. 

 We want you to be completely satisfied with any purchase that you make with Nautos usa; if you’re not, we’re here to make things right.

All returns should be sent to Nautos usa:
5636 SW 164th TER
Ft Lauderdale, FL 33331

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